Frequently asked questions

At Olab, we provide a spacious and well-equipped learning environment for our students. Our office spans over 4000 square feet, providing ample space for various activities and interactions. Within our facility, we have dedicated five state-of-the-art labs that are designed to support hands-on learning experiences.

Each lab is equipped with the latest technology and equipment relevant to the courses we offer. Whether it’s the graphic design lab, digital marketing lab, UI/UX lab, or any other specialized lab, students have access to the tools and resources needed to enhance their practical skills. Our labs are carefully designed to foster creativity, collaboration, and experimentation.

The spacious office layout ensures that students have enough room for group discussions, project work, and interactive sessions. It also provides a comfortable and conducive learning environment, promoting a positive and productive atmosphere.

At Olab (Offshore Learning Academy Bangladesh), our mission is to enable the growth of learners from different socio-economic Background. We strive to help them to Up skill optimize performance, and thrive in the rapidly evolving global digital market.

By pushing the boundaries of quality education, breaking down barriers to access, and supporting the creation of a learning ecosystem that will produce tomorrow’s leaders, Olab objective is to re-imagine how the world learns.

Is to be the no 1 Ed-tech platforms In Bangladesh by providing the best service in the industry.

Our goal is to train 1 Lakh skilled professionals and help them earn a living doing what they love in year 2030.

You can enroll in any of our courses by visiting our website and selecting the course you’re interested in. From there, you can follow the enrollment instructions provided.

Prerequisites vary depending on the course. Generally, we recommend basic computer literacy and a passion for the subject matter. Specific prerequisites are listed on each course’s page.

ourse durations vary depending on the complexity and depth of the subject matter. You can find the duration of each course listed on its respective page.

Yes, depending on your circumstances and preferences, you can switch between online and offline classes. Please contact our support team for assistance with this.

If you miss a class, don’t worry! We provide resources such as class recordings and supplementary materials to help you catch up. Additionally, you can reach out to your instructor for any clarification or assistance.

Yes, OLAB offers job placement assistance to help students kickstart their careers. We provide guidance on resume building, interview preparation, and connecting with potential employers in the industry.

To obtain a certification from OLAB, you must successfully complete the requirements of the course, which may include assignments, projects, and assessments.

No, the certification fee is included in the course fee. Once you successfully complete the course requirements, you will automatically receive your certification.

You will receive your certification shortly after completing all the requirements of the course, typically within a few weeks.

Our certifications do not expire. Once you have earned a certification from OLAB, it is yours to keep and showcase throughout your career.

Yes, all certifications issued by OLAB come with a unique verification code that can be used to verify the authenticity of the certification online.

OLAB provides both digital and physical copies of the certifications upon request. Digital copies are typically sent via email, while physical copies can be mailed to your preferred address.

Yes, we encourage our certified students to proudly display the OLAB certification logo on their resumes, LinkedIn profiles, personal websites, and other professional platforms.

We accept payments via credit card, debit card, PayPal, bank transfer, and other online payment methods. Specific payment options may vary depending on your location.

Yes, we offer installment payment options for select courses. Please check the course page or contact our support team for more information on installment payment plans.

There are no additional registration fees beyond the course tuition. However, there may be optional add-ons or supplementary materials available for purchase.

Yes, we take the security of your payment information seriously. Our website uses encryption and other security measures to protect your personal and financial data.

Yes, we offer discounts for group registrations and corporate bookings. Please contact our sales team for information on group pricing and discounts.

If you have any questions or need assistance with registration or payments, please don’t hesitate to contact our support team. You can reach us via email, phone, or live chat on our website.

• Full refunds except (20% of the Total Course fee) are available within [10] days of the initial payment, provided the request is made in writing to [refund@olabbd.com].
• Refund requests received after [10] days will not be eligible for a refund.
• Students cannot ask for refund after participating in any offline or online class.
• There will be no partial refund.

To request a refund, please follow these steps:

 Contact OLAB at [refund@olabbd.com] with your refund request.

• Clearly state the reason for your refund request.
• Provide relevant supporting documentation, if applicable.
• Await confirmation from OLAB regarding the approval of your refund.

Processing Time for Refunds:

• Refunds will be processed within [30] business days from the date of approval.
• Please note that it may take additional time [Max 45 days] for the refunded amount to appear in your account.

Yes, upon approval of your refund request, access to the course materials will be revoked. You will no longer be able to participate in the course or access related resources.

Contact Information

If you have any questions about our Return & Refund Policy, please contact us at:

 refund@olabbd.com

If you have any questions or concerns about our return and refund policy, please don’t hesitate to contact our support team. We’re here to assist you and ensure a positive experience with OLAB’s courses.

Our Batch Transfer Policy is designed to provide clarity and transparency regarding the process of transferring participants from one training batch to another. Please review the following policy carefully.

Eligibility for Batch Transfer:

Participants enrolled in a training batch with Olab may be eligible for a batch transfer under the following circumstances:

Medical Emergency:

• Participants facing a documented medical emergency may request a batch transfer.
• Supporting documentation may be required.

Unforeseen Personal Circumstances:

• Participants experiencing unforeseen personal circumstances may request a batch transfer.
• Valid reasons may include family emergencies, job-related changes, or other significant life events.

Timing Issue:

• If a student’s cannot manage to attend the previous class scheduled, they can request for transfer/ shift to desire batch of timing, upon availability of the remaining seat.

Course Cancellation or Rescheduling:

• If Olab cancels or reschedules a training batch, participants will be automatically eligible for a batch transfer.

Request Submission:

• Participants seeking a batch transfer must submit a written request to [affairs@olabbd.com]. The request should include the reason for the transfer and any supporting documentation.
• New Students: Request Needs to be submitted by the students before [14] business days starting the class for the same course.
• Admitted Students: If a students attend 50% of the class batch transfer request will be available as per the availability of the course or timing.

Approval Process:

• Batch transfer requests will be reviewed on a case-by-case basis.
• Approval is subject to verification of the stated reasons and availability in the desired batch.

Notification:

• Participants will be notified of the status of their batch transfer request within [07] business days from the date of submission.

Transfer Fee:

• A batch transfer fee may apply for the same course
  • 3000K BDT for Offline
  • 2000K BDT for Online
• Participants will be informed of any applicable fees upon approval of their transfer request.

Transfer Deadline:

• New Students: Batch transfer requests must be submitted no later than [14] days before the start date of the original batch.
• Admitted Students: will be eligible for transfer batch within 1 months after admission.

Limitations:

• Participants are allowed a maximum of [01] batch transfers per training program.

Conditions for Course Transfer

Transfer Fee:

• A Course transfer fee may apply for the different course
  • 3000K BDT for Offline/ Online
• Participants will be informed of any applicable fees upon approval of their transfer request.

Transfer Deadline:

• New Students: Course transfer requests must be submitted no later than [14] days after the start date of the original batch.
• Admitted Students: will be eligible for transfer within 1 months after admission.

Limitations:

• Participants are allowed a maximum of [01] Course transfers per training program.

Process for Refunds

Course Fees:

• Transferred participants will be responsible for any differences in course fees between the original and transferred batches.
• No refunds will be provided after Batch/Course transfer request.

Contact Information

If you have any questions about our Batch Transfer Policy or wish to initiate a batch transfer request, please contact us at:

affairs@olabbd.com

We appreciate your understanding and cooperation. At Olab we are committed to facilitating a smooth learning experience and accommodating your needs whenever possible.

You can access technical support by contacting our dedicated support team via email, phone, or live chat on our website. Our support representatives are available to assist you during regular business hours.

Our technical support team can assist you with a wide range of issues, including but not limited to:

• Trouble logging into your account
• Difficulty accessing course materials or resources
• Issues with video playback or interactive elements within the course platform
• Browser compatibility issues
• Problems with assignments or assessments

Yes, technical support is available for both online and offline courses. Whether you’re experiencing issues with accessing online materials or need assistance with offline resources, our support team is here to help.

When reaching out to our technical support team, please provide as much detail as possible about the issue you’re experiencing, including:

• Your name and email address associated with your OLAB account
• The course name and specific module or lesson where the issue occurred
• Any error messages or screenshots of the problem
• Details about the device and browser you’re using